The council’s face to face customer service centre, MyCouncil, on the High Street will not be reopened after lock down.
Since March 2020, MyCouncil has been closed, as part of the council’s response to the COVID-19 crisis, but prior to this, a decision had already been made to close MyCouncil in early summer.
Instead of MyCouncil, the council will be opening Local Access Points in local neighbourhoods – initially at Langley, Cippenham and Britwell Libraries – where people who really need to see our customer services or housing teams face to face can make an appointment to pop in. Please do not visit these locations until further details are announced by the Council.
The move is part of the transformation of the council; an on-going programme which is improving and modernising council systems, processes and interactions with residents, placing resources where they are most needed and making it easier for people to access the services they need.
Unlike MyCouncil, the Local Access Points will not be taking cash payments - but residents and businesses can still pay for many services online and council tax or rent can also be paid over the phone and in cash at post offices or any PayZone outlet.
Other local access points are being planned for neighbourhoods, including Chalvey.
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